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Facial
Service Description
Experience professional facial treatments designed to refresh, nourish, and restore your skin in the comfort of your home, hotel, workplace, or preferred location. Our Facial service offers a personalised approach to skincare, with treatments tailored to your skin type, concerns, and goals. Whether your skin needs hydration, brightening, deep cleansing, or a moment of relaxation, our experienced beauty professionals will customise the treatment to help you achieve healthy, radiant-looking skin. Choose from our Express Facial for a quick skin refresh or indulge in our Signature Facial for a more comprehensive treatment experience. Express Facial Perfect for busy schedules, our Express Facial delivers visible results in less time. This treatment includes cleansing, exfoliation, a customised mask, hydration, and finishing products to leave your skin feeling refreshed and revitalised. Signature Facial Our Signature Facial offers an elevated skincare experience with extended treatment time and personalised attention. This luxurious treatment includes deep cleansing, exfoliation, targeted skincare products, facial massage, a customised mask, hydration, and finishing products designed to support your skin's individual needs while promoting relaxation and wellbeing. Our beauty professionals arrive fully equipped with professional-grade products and equipment, allowing you to enjoy a salon-quality facial experience without the need to travel.
Cancellation Policy
1. Booking & Payment To secure your booking, we require your payment details at the time of request. You will not be charged until a therapist has been successfully assigned and your booking is fully confirmed by our team. If we cannot fulfil your requested time or service, you will not be charged. 2. Cancellation & Reschedule Policy We understand that plans change. Because our therapists reserve their time and travel for you, the following terms apply: If you cancel more than 24 hours before your confirmed appointment, you will receive a full refund. Cancellations made 24 to 12 hours before the appointment will incur a 50% charge. Cancellations made within 12 hours of the appointment will incur a 100% charge. If you need to adjust the time or date, please contact us as soon as possible at hello@cozyandcoco.com.au so we can accommodate your request where possible. We offer a 15-minute grace period for both clients and therapists to accommodate unexpected delays. If you are more than 15 minutes late, your therapist may shorten the treatment where possible; however, it is at their discretion whether they can stay past the scheduled end time. In these cases, the full booking fee (100%) will still apply. If our Client Concierge Team or your therapist is unable to reach you during the grace period, the therapist will need to leave, and the booking will be charged in full. 3. Therapist Delays or Changes If your assigned therapist experiences unexpected delays (e.g., traffic or a previous job running over), we will notify you immediately and offer a revised start time or attempt to reassign another therapist where possible. If no suitable alternative is available, you may cancel without any fees, and no charges will apply. 4. Safety & Accessibility Please ensure the space is safe, accessible and suitable for your selected service. If a therapist arrives and cannot complete the service for reasons beyond their control (unsafe environment, incorrect booking details, unsuitable setup), it may be treated as a late cancellation. 5. Right to Refuse Service We reserve the right to refuse or discontinue service in situations involving: Unsafe or inappropriate conditions Aggressive, abusive, or disrespectful behaviour Requests outside professional or ethical boundaries In such cases, the full service fee may still apply.
Contact Details
+61466962966
hello@cozyandcoco.com
Melbourne VIC, Australia